- Price Match Guarantee
EMOJO Bikes was built in 2013 in Irvine by two longtime friends and business partners, Elaine Guo and Mario Cisneros. Elaine Has his decades of experience in management and commercialization while Mario specializes in motorcycle design and product planning.
EMOJO listens to its customers to design and build ebikes that are actually wanted by the American consumer.
Anyone with spirit for fun and outdoors, whether you love to ride, commute, tackle hills on a weekend, keep up with the fast folks or spare some sweat on your ride, EMOJO has an ebike to fill all spirits.
Olympicbreeze.com goal is to fulfil your order within 2 hours of your purchase. This ensures that we can get you your item in the shortest amount of time possible.
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 3-10 business days if in stock, with most items arriving within a week after they ship out.
All products are shipped from U.S. warehouses unless stated on their product page.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Tracking an Order
Olympicbreeze.com will send you automated tracking updates once we receive the tracking number for your order. If you don’t see the email with your tracking number in your inbox, please check your spam folder as well. If you still can’t find the email with your tracking number, feel free to send us an email via our ‘contact us’ page and we will send you your tracking number promptly in a response to your email.
You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via email or phone.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
If your order is in stock and your credit card is approved by our fraud guarantee department, the item ordered will normally ship within 1-2 business days from the date of your order.
We will send you the tracking information within 24 hours to the email address you provided when checking out.
We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
A phone number is required by the freight company so a delivery appointment can be made.
Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the item ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our items to your country.
As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your item arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
We will deduct all additional fees resulting from refused international shipments from your refund.
If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
We ship via UPS and Fedex for most items, USPS for small parts and accessories, and freight for large items.
If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at email@example.com
Please inspect the packaging of your items when they arrive.
If there is any item damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
If your item is on backorder and you accept the backorder, we will hold your payment until the item ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
From time to time, an item may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting another item sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different item, or cancel the order altogether.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Freight LTL Shipment
When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don't screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
Carton damage requires visual inspection of contents of the unit.
Olympic Breeze recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Olympic Breeze immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed item:
Sign carrier paperwork: “Carton damaged and refused”
Notify Olympic Breeze immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at email@example.com
Olympicbreeze.com is committed to providing the best customer service in the industries we serve.. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Return Policy by Brands:
Zip'r Return Policy
Olympicbreeze.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
You must notify us of your intent to return within 30 days of delivery date.
There is a 15-25% restocking fee.
Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
We will refund the product price minus any applicable fees and charges.
Original shipping charges are non-refundable.
You are responsible for any return shipping charges.
Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned:
Products which are eligible for parts under manufacturer warranty
Products that have had their original manufacturer packaging opened
Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to firstname.lastname@example.org
Olympicbreeze.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected above.
All return request must be submitted in writing and sent to email@example.com
If your return is approved you will receive an email from us with return instructions.
Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture of the package and/or the item before shipping.
Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
Please provide us the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@OLYMPICBREEZE.COM
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of damage to your product in shipping, please contact firstname.lastname@example.org to arrange for replacement and pick-up of the damaged items. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under Warranty tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
Here at Olympic Breeze, we pride ourselves on having the most competitive prices online. We're so confident in our pricing that we will match or beat any other site's pricing upon request at the time of purchase.