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Zip'r FAQ's

Do You Ship To P.O. Boxes?

No, unfortunately at this time we are unable to ship items to P.O. boxes.

Is Zip’r A U.S. Company?

Yes, Zip’r is proudly 100% American owned and based.

Does Zip’r Offer Product Warranties?

Zip’r offers a 3-year frame to frame warranty in addition to a 1-year electronic warranty from date of purchase for our mobility scooters and electric wheelchairs.

Battery components and other wearable parts are not included under our warranty policy.

For the full warranty policy please refer to the Warranty Policy page.

Does Zip'r Repair Scooters Out Of Warranty?

Unfortunately Zip'r Mobility does not repair mobility scooters and electric wheelchairs.

What Are Your Policies Regarding Returns?

We accept returns on all products as long as they are within 60 days of purchase. Returned items must be unused, undamaged, and returned in its original packaging.

An Item Was Delivered Damaged Can I Return It?

Before signing for a shipment, check all sides of the shipment, inspect all cartons for visible damage and verify that the quantity received is correct on the delivery receipt. Contact our customer service team immediately if you receive a damaged product/package.