Can I get expedited shipping on my bike?
We do not offer expedited shipping, unfortunately. Any special requests or instructions for delivery will need to be confirmed with FedEx.
What is the warranty?
Yamee Ebike’s bicycle components including the frame, forks, stem, handlebar, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for 2 years from the date of original purchase. Wear and tear is not covered under warranty. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance, or other such misuses, normal wear, or water damage.
What can I do if something goes wrong with my bike during the warranty period?
We believe that communication is the best way to solve the problem. Please contact us in time.To help you solve the problem as soon as possible, we need photos or video so that we can find the problem.
Phone: 855 256 2579
Please send the following information in your email
Following Information: Order number/ID and pictures/short videos of the problem(s) and a brief description of the problem(s)