If during the first 15 days you choose to return your bicycle or scooter purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.
Return Terms and ConditionsRefunds will be for 100% of the entire purchase price including the original shipping costs.
Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
- Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
- Include a copy of your invoice.
- Include a copy of the RMA notice you have received from us via our support department help desk.
- Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.
Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.
Electronic Parts are non-returnable. Please make your selections wisely when purchasing parts. Contact our customer service department for more information. Our customer service department can be reached by firstname.lastname@example.org by phone 1-253-777-0690. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.
IMPORTANT NOTICE - ORDER REVISIONS & CANCELLATIONS
We CANNOT guarantee that after an order is completed via Paystand that it can be revised or cancelled. If an order has been processed for shipping but not left our warehouse, a $10 fee will be charged for order revisions/cancellation. If the order is shipped from our warehouse, ALL shipping fees and a 15% restocking fee will be withheld from the refund after an RMA has been approved and the bicycle has been returned to our warehouse.
If you need to make changes to an order please contact us immediately by phone so we can attempt to make these changes prior to shipping. Email requests may not be seen until after shipping.