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Urban Drift Warranty Policy

URBAN DRIFT 12-MONTH LIMITED WARRANTY


TO QUALIFY FOR WARRANTY SERVICE

1. You must present a copy of the sales receipt from Olympic Breeze within 12 months of purchase.
2. Quality-related warranty claims on purchases made through Olympic Breeze a are handled through Urban Drift and Olympic Breeze.
3.The Limited 12-Month Warranty only covers parts or issues due to manufacturer defects
4. For most of the parts, it is 12-month warranty.
5. For some components like the motor and battery, it is 6-month warranty.
(The warranty period of accessories is separately stipulated).

Contact us at support@olympicbreeze.com

BATTERIES

Olympic Breeze provides 6-Month prorated warranty for batteries.

During 6-Month of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

After the first 6-Month of service – Olympic Breeze offers discounts for customers to buy new batteries.

Batteries purchased will have a new 6-Month warranty based on the purchase date.

1. No cash reimbursement will be made.
2. Batteries can be assessed and found defective directly by Urban Drift and Olympic Breeze.


Shipping Damage Claims

In rare instances, the item received may be damaged during shipping. If shipping damage occurs, please contact support@olympicbreeze.com and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

Limited Warranty Service Process
If you discover what you believe is a defect for your Product, please contact Olympic Breeze at support@olympicbreeze.com. Olympic Breeze’s technical support personnel will assist you in diagnosing and fixing any problems you may encounter in the use of your Product.

In the event we cannot help you fix the problem, you may be entitled to warranty service under this Limited Warranty.

In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide Olympic Breeze with the proof of purchase from Olympic Breeze official store.

Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number in order to receive a return merchandise authorization (“RMA”) number. Olympic Breeze must receive your defective Product within 30 days from Olympic Breeze ’s issuance of an RMA to you. Olympic Breeze may direct you to a designated third party for warranty repairs.

You will be responsible for the cost of shipping and insuring the shipment of your Product to Olympic Breeze, and you assume the risk of loss in the event your Product is lost or damaged during shipment from you to our warehouse. You must include your defective Product within the original packaging or Olympic Breeze approved packaging, which will be provided at a cost, for the shipment of the Product to our warehouse. Olympic Breeze will not be responsible for any damages caused by your improper packaging or shipment of the Product to the warehouse.

An authorized service provider will conduct an inspection of your Product. If the support team determines that the problem is not covered under the Limited Warranty, Olympic Breeze will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or Olympic Breeze will return your Product to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of your Product from the support center to you.

For eligible warranty claims, Olympic Breeze will service defective product with new or reconditioned parts of same or similar style at no cost to you for the service. Parts replaced by Urban Driftàs support team will be retained by, and become the property of Urban Drift. For eligible warranty claims, Urban Drift will pay reasonable return shipping charges for the return of the product to you.

Limited Warranty Exclusions
This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product:

1.Caused by any repair that was unauthorized by Olympic Breeze
2.Caused by abuse, misuse, neglect or commercial use.
3.Caused by improper charging, storage, or operation, including, without limitation, use contrary to the users’ materials, use exceeding specified height, weight and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use.
4.Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
5.Caused from improper packaging or mishandling during shipping to the warranty-service provider.
6.Caused by the use of the Product with, or any modification to the Product using, any third party product, component or accessory that is not sold by Olympic Breeze.
7.That does not arise from Urban Drift’s product-design, technology, manufacturing or quality.
8.This Limited 180 Day Warranty does not cover minor surface blemishes, rips, tears, or other cosmetic damage due to normal use, or other intentional or unintentional damage to the product.
9.This Limited 180 Day Warranty does not cover minor surface blemishes, rips, tears, or other cosmetic damage due to normal use, or other intentional or unintentional damage to the product.