Where is the product shipping from? How long does it take?

Revibike ships from three warehouse in US to support each coastusing, based on product of your order and your delivery address. We cooperate with FedEx and UPS, ship separately according to the number of bikes and accessories you purchased. Usually you will receive items within 3-7 days，except for pre-sale items.

Where can I find my E-bike's serial number?

The serial number is engraved on the head tube of frame, which is below the handle bar. It looks like BSKxxxxxx.

Battery & Charging

Is the battery waterproof?

Yes, you can ride your Revibikes in light rain. All of our electric components are designed for water resistance. After wet riding, don't forget to wipe LCD display and battery to make them dry, otherwise overnight moisture sometimes hurt those electric parts.

However, it is not recommended to ride them through very heavy downpours, or through flooded streets when the crank and/or the motor can get splashed or even covered with water.

What to do if the battery cannot be charged？

Check whether the indicator light of the charger is displayed normally (red when charging, green when not charging/charging finished. Test the output voltage of the charger is greater than 48V with a multimeter.

If you still can't solve it after replacement, please provide a video showing that the battery cannot be charged, provide the order number and frame number, and contact after-sales.

How far can I go on the ebike on a full charge?

Up to 45 miles, more or less depending your riding style, level of pedal assist an/or throttle, rider weight, hills, and headwinds/tailwinds.

Riding on lower levels of pedal assist will maximize your battery's range. Riding on higher levels of pedal assist and aggressively using the throttle will drain your battery much quicker.

Is the battery removable? Is the battery locked？

Predator, Rebel and Runabout's batteries are removable, while Cheetah's not.

When I should change the battery of the e-bike?

Please charge the battery once it's under 25%. Storage the battery between 25% - 75% is the best practice to extend the lithium battery lifespan. Do not leave the battery under 32℉ or above 104℉.

Does the battery need to be charged after a long time without riding?

If you won't ride your bike for a while, charge the battery first, and then store it at a 25% - 75% charge level.