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Nakto Return & Refund Policy

Return due to quality issues:

Within 14 days: NAKTO will pay the shipping cost of the return. Customer do not need pay any restock fee.

More than 14 days :
14days ~ 2 months customer will get 80 % refund
3 ~ 4 months customer will get 60 % refund
5 ~ 6 months customer will get 50 % refund

Returns due to non-quality issues with 14 days: 

1. Customer contacts the express company to return. We wouldn't make any return label.
2. Customer brings the bike to our warehouse.(We suggest you are in CA).
3. We make the return label. Customer needs bear the re-stock fee.
Return contact Email:
Contact number: (714)603-7547
Return address: 1683 Sierra Madre Circle, Placentia, CA, 92870, USA
No returns after 14 days of receiving with non-quality issues.
All return must contact the original seller. If you bought from one of our online dealer, Ebay, Amazon, Walmart store, please contact the store seller.

Return steps:
1. Take a photo or video to show the bike quality problem.
2. Send those evidence to NAKTO service email :
3. They will provide you a return label for free.