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Kasen Return & Refund Policy

REFUND POLICY

  • We allow customers to return purchased items for a period of 30 days from the date of purchase.
  • To process a return, please email us at support@kasenebikes.com or call us at (909) 393-3977. You are solely responsible for the returning the item in its original package. The return item must be sent to the agreeable return location. You are solely responsible for all shipping and handling charges; and  will be charged a 10% restocking fee upon the receipt of the item. We will issue a credit when the returned item is received, and the addition is approved.