Why are my brakes squeaking?

Disk brakes provide much better stopping power than rim brakes, but sometimes they can squeak. Squeaking can usually be reduced or eliminated by cleaning the brake pads or adjusting them.

How is a Jupiter Electric Bike charged?

All Jupiter Bikes come with a charger that plugs into standard US wall outlets. Most batteries can be charged inside or outside the bike frame. The LED light on the charger will turn from red to green when the battery is fully charged.

My taillight isn't functioning properly

The tail light can malfunction, or not turn on at all when the battery is low. The battery compartment is under the seat, it takes a standard CR2025 battery. 

How fast can a Jupiter Electric Bike go?

Lots of different things can affect your Jupiter Bike’s speed including weight of the rider, temperature, and charge on the battery. Your bike also has different speed levels that you can control.

How far can a Jupiter Electric Bike go?

There are many different variables that can affect max distance. Outside temperature, rider weight and wind to name a few. Generally speaking, your range will increase at lower speeds. If your cruising at max speed your range will go down significantly. Check the specs on your bike to see max range.

Is my Jupiter Electric Bike battery replaceable?

Yes. Replacing batteries is easy and usually takes no tools. 

Is my Jupiter Electric Bike device waterproof?

Your Jupiter Bike is water resistant, not waterproof. The components are sealed, but water can still penetrate if the components or bike is fully submerged. Be careful around water. Water damage is not covered under our standard warranty.

Warranty Questions

How long is the warranty on the Jupiter Electric Bike?

All new Jupiter Bikes come with a limited 1 year warranty. More information is available from the warranty page on JupiterBike.com. Extended warranty is available through the Jupiter Care program.

My Jupiter Electric Bike has scratches and scuffs? Is it still covered under warranty?

The Jupiter Bike warranty covers internal manufacturer defects only and not physical damage.

Where Can I purchase spare parts?

Spare parts are available from the Parts & Accessories section on our website.

Does it matter if the electronics get wet?

Your Jupiter Bike is water resistant, not water proof. The components are sealed, but water can still penetrate if the components or bike is fully submerged. Be careful around water. Water damage is not covered under our standard warranty.