Our warranty includes 18 months on motor & battery, 12 months for controller and charger. This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Green Bike USA bicycles purchased through an authorized dealer or distributor.
Please do not call. All customer support requests must be submitted by email to firstname.lastname@example.org. We do not handle warranty or tech support requests by phone. We will not respond if you call.
THIS WARRANTY DOES NOT COVER:
Tires, tubes, frame, spokes, kickstand, brakes, rims, and other mechanical components of the bicycle and normal wear and tear
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Bikes used for commercial activities, including those in rental, demo, or security fleets