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FAQ

Why shop with us?

➣ No Minimum Order
➣ Free Shipping
➣ Quick and Reliable Service
➣ We are authorized dealers for the brands we sell. We buy directly from the manufacturers, so that you receive only new factory merchandise, with a full warranty.
➣ We take care of our customers and receive positive customer testimonials on a regular basis, and have many repeat customers.
➣ We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.
➣ You are supporting a small business.

Can I change my order?

Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. You should also know that once an order is placed, it cannot be changed online. With all of this in mind, we still do understand that sometimes you want to ask us to try, so you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a cancellation or change request, you may return it following our standard return policy located in Returns. Note that many items that are non-returnable cannot be cancelled.
If I return an item how is my refund calculated? />We realize that refunds are a priority for our customers. Once we have received and inspected the item we are usually able to apply the refund onto the original payment card within 3-4 weeks. Keep in mind that due to shipping, inspection and bank processing times it sometimes takes up to 30 days from the date that you return the item for the refund to appear on your card.

If I return an item how is my refund calculated?

Please see our refund and returns policy linked in the top right menu of the store.

How do I return a product?

All merchandise properly returned, following the shipping and return policies linked in the main menu on the right, are eligible for a refund, which credit to the original payment method or a store credit will be issued. The refund or store credit will be processed within 3 to 4 weeks approximately once your return item(s) is received and inspected. If you have questions regarding charges from our company, please contact us before you contact your credit card company. If we do receive a dispute/chargeback letter from your credit card company, your credit card company will require us to respond to the dispute/chargeback. A handling fee $25.00 for each credit card chargeback/dispute will be deducted from your refund or charge to you in order to handle the response to your credit card company.

What should I do if my credit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card. Contact Customer Service if you feel that your card is being refused due to our error. In some cases we may recommend that you contact your credit card company to get the issue resolved.

I have a complaint, who should I speak to?

We want to know immediately when you are unhappy about your experience with Olympic Breeze. Please call, chat or email Customer Service right away and we will make our best efforts to address your concern.

What do I do if my product has a problem during the warranty period?

If you experience a problem with any product you purchased from Olympic Breeze that offers a manufacturer warranty, please contact Olympic Breeze Customer Service. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.

Do you offer discounts on large quantity orders?

We offer discounts for members of the trade such as designers, architects and contractors who have presented appropriate credentials and been approved. In addition we may be able to offer special discounts for large volume orders. Please contact Customer Service with any questions.

How safe is my credit card information?

We use state-of-the-art encryption technology (SSL) to protect your credit card/personal information. Our first goal is to ensure our customers an amazing experience with us. We take security seriously and treat your information as it was our own personal information. We use the highest form of encryption and security software available. We never sell, rent, or loan your information at any time.

 

General E-bike Questions

Are Electric Bikes Legal in my State?

E-bikes under 750W and 20mph are legal and can be used on public roadways without licensing or insurance. You can read more here

Are 1000W E-bikes Legal?

Only 6 states (Georgia, Kansas, Minnesota, Oklahoma, Oregon and Virginia) allow eBikes to have a max power of 1000W. Florida and Mississippi currently have no power limit for electric bikes.

Do I need a Driver’s License to ride an E-bike?

A driver’s license is not required for operating an e-bike. In some territories you must be 16 yrs. of age or older to ride an e-bike, or a helmet might be mandatory but In most cases an e-bike has the same regulations as a regular bicycle. There are different laws that govern the use of electric bikes per State or Province so please refer to your local territories for more information.

Can I Ride in the Rain?

Yes, since they are equipped with electrical components that are water resistant. If you get caught in the rain please allow the bike to dry out before operating. Please do not power wash your bike with a hose or pressure washer.

What is Pedal Assist?

Pedal Assist automatically activates the motor when you pedal. With this function, there is no need to control the motor with the throttle.

There are two types of Pedal Assist: the Cadence Sensor Type that measures IF you are pedaling, and a Torque Sensor Type which measures HOW HARD you are pedaling.

Will I Feel the Difference in the way the E-bike rides? 

If you have a chance to ride a cadence-only e-bike and a torque-sensor e-bike right after each other you will instantly notice the difference. The torque sensor setup makes the bike feel nearly weightless due to the amplification effect. You also feel more in control of the bike.

A cadence-sensor, perhaps more appropriately called a crank-sensor, delivers a uniform amount of assist at each assist level, regardless of the amount of pressure you are applyng. It is activated just by getting the crank turning. Because a cadence-sensor is not reading your pedal pressure, the power delivery is not quite as smooth or “bike-like”. But it’s fairly easy to adapt your use of the controls to smooth out the power delivery. Some people prefer a cadence-sensor because it tends to provide a great sensation of power without applying much pedal pressure.

How can I Calculate the Capacity of an E-bike Battery?

E-bike battery capacity is measured in Watt-Hours or Wh. This is the size of the “fuel tank” on the e-bike. Like a car, some motors guzzle fuel, others sip. To calculate the capacity, multiply the voltage (V) used on the bike by the Ampere-Hour (Ah) rating. More Watt-Hours equals more range for your e-bike.

How Should I care for my E-bike battery?

Like any other device that uses a lithium-ion battery, the range and performance of your e-bike can be dramatically affected by temperature changes. Have you noticed that your iPhone or Android battery life goes down while skiing or hiking on cold days, but returns to normal when you go back inside? Temperature plays a big role in the effectiveness of the battery.

 

Keep in mind this rule of thumb: "if it's too hot or too cold for YOU, it's also too hot or too cold for your battery." Your battery is comfortable at the same temperatures you are!

How Fast Can They Go?

Most electric bikes in the U.S. will provide you with assist up to 20 mph. There are some, called speed peddlers, that will assist you up to 28 mph, but you need to be providing a significant amount of your own pedal power to get to that top speed.

Most electric bikes have a range of 20-30 miles and that depends on the riding conditions (hills, headwinds, etc.), how much pedal power you are providing, and how much weight you are moving (yourself + cargo). You can get eBikes with more range (up to 100 miles) but they are generally more expensive and weigh more because of the larger battery pack.

 

Quick tip: Charging your battery at work will help to increase your daily range.

How Much Power do they have?

Generally electric bikes in the U.S. will range from 250 watts to 750 watts. 750 watts is the maximum power to still be a considered a bicycle and that equates to 1 horsepower.

Can I Charge the Battery by Pedaling? 

Some electric bikes have this feature but this requires a substantial amount of your pedal power, so be ready for one heck of a workout! Some of these same eBikes have regenerative braking that will charge the battery as you are braking, similar to the way electric cars do.

How Much do they Weigh?

Generally electric bikes range from 45 pounds to 60 pounds. Of course there are the exceptions on both sides of that range.

Should I buy a bike with a Mid-Drive Motor or Hub-Motor?

They both have their benefits. Hub motors tend to be a little easier to operate if you are a less experienced cyclist, because they require less shifting of gears.

 

Mid-drives tend to get a little better range for equivalent battery capacity, because you'll get more efficiency by shifting. While theoretically you get better hill climbing with a mid-drive, you'll usually find both types will climb just about any hill. Finally, it's usually easier to change a rear tire with a mid-drive.

How Important is Motor Wattage?

The benefits of a high wattage motor are very overstated. A street legal e-bike in Oregon can go only 28mph, and only 20mph unless you are pedaling (and we recommend pedaling). You'll be able to get that with even some 250 watt motors.

With a properly designed e-bike and e-bike motor, you'll find that you get far more power than you need with 500 watts or less. 

Higher wattage correlates with higher power consumption, so using a higher wattage motor means you'll need a bigger battery to go the same distance. The most expensive part of your e-bike is the battery, thus a larger motor, requires a larger battery which leads to higher cost.


As for hauling a lot of weight, we have several 300lbs+ customers that do fine at 250-350 watt motors.

Aren't Electric Bikes Heavy?

Electric bikes are typically heavier than regular bikes. But the weight of any bicycle (electrical or non-electrical) is felt the most when climbing hills. The electric assist on an e-bike makes up for the additional weight many times over. Where weight does matter is if you need to lift the bike. That's one of the many reasons why e-bikes are favored over electric scooters, which often weigh 150 pounds or more.

 
If you have to climb several flights of stairs to store your bike, we strongly suggest finding a more accessible storage location.

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