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FREE SHIPPING on ALL PURCHASES | Pay Monthly With Affirm 0% APR | Authorized Dealer | UNBEATABLE Prices
FREE SHIPPING on ALL PURCHASES | Pay Monthly With Affirm 0% APR | Authorized Dealer | UNBEATABLE Prices

Ecotric FAQs

What size should I get?

The frame size for each model is posted on the respective bike’s page. Just take a look at the Specifications section down towards the bottom of each page.

Do you ship the bikes fully assembled?

Your bike will arrive about 95% assembled. The only assembly you will need to undertake is to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and the front light, and you are good to go! The whole process should not take more than 30 minutes, and no special skills or tools are required. Any small tools required are included with the bike.

What is covered under warranty?

Our warranty covers the frame, motor, battery, controller and display for 18 months. The other parts of the bike are subject to wear and tear and are not covered under warranty, but you can expect to receive full support from our customer service team to assist with any and all repairs, including access to replacement parts at cost for the life of the bike.

What is an electric bicycle, and how do I operate one?

An electric bicycle is essentially a regular bicycle equipped with an electric motor that is designed to make the ride more enjoyable. Most can operate in three modes:
1.Pedal-Only – The bike is ridden just like a regular bicycle, powered only by the rider.
2.Pedal-Assist – The onboard computer activates the motor only when the pedals are turning in order to assist the rider. This mode makes it easier to pedal up hills and against the wind or to go faster on flat ground. The rider can control the level of assistance received from the motor by adjustments to the display unit mounted on the handlebars.
3.Throttle – The rider simply twists the throttle to engage the motor and start moving (similar to the operation of a moped). No pedaling is needed when using the bike in this mode, making it great for taking a break without necessarily having to stop traveling.

What's your return policy?

For complete details, please click here.

Is this bike waterproof?

While our bikes aren't fully waterproof and should not be submerged in water, generally speaking they are very water resistant and can be hosed down and washed like any other bike. The battery, motor and display are fully sealed and can resist rain, snow and being hosed down after a ride. Like any bike, you'll need to make sure to keep your chain lubed and well cared for to ensure optimal performance.

What kind of maintenance does this bike require?

Standard bicycle maintenance should be expected.