The warranty covers this product for one year from the date of purchase and includes the battery pack. This warranty is limited to what is defined as “normal use” of the product; examples of activities or uses that would void the warranty include: exceeding the weight and/or speed limits (check individual model specifications as weight and speed limits differ); impacts resulting from collision, dropping, or improper use.
If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center in Tucson, Arizona. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.
While the products are designed with water protection in mind, they are not intended to be ridden in heavy precipitation or standing water above 2 inches high.
Consumables such as tires and inner tubes are outside of the scope of the warranty. eWheels stocks a wide variety of parts such as tires and inner tubes, batteries, control boards, chargers, and other components in the U.S. We can repair or replace faulty parts that fall outside of the warranty at an additional charge.