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e-Wheels Return Policy

Purchases may be returned within 14 days of delivery.  In order to receive a refund, you must contact us at info@ewheels.com to receive an RMA (Return Merchandise Authorization) number.  The eWheel must be unopened, returned in its original packaging and condition.  A refund will be processed within 2 business days of receiving the returned Wheel. The Buyer must pay the shipping & handling costs for both the outbound & return shipment. We do not accept returns on used products & there may be a 10% restocking fee on returned items, depending on the situtation.

In the event that you receive a defective eWheel, please contact support@ewheels.com.  Typically repairs are carried out in a couple days. If it does take longer, we will keep you updated with the status throughout the process.

Parts

When parts are available in limited supply, we may reserve these for our Customers. Please be advised that if you are ordering a part that we’re running low on, we may be forced to cancel the order if your Wheel/Scooter has been sourced from a third party. Having access to parts & accessories is one of the perks of being an eWheels Customers. 

Shipping

We’ve worked hard to provide the most competitive shipping rates for our customers with FedEx.  Rates vary depending upon distance from our distribution center from Los Angeles, California & the shipping option you select at checkout.  Within 1 business day of your purchase, you will be provided with a tracking number for your package. Delivery times vary depending on the destination address, but are typically within 1-7 days. 

If you are importing an eWheel into another country, such as Canada, you may be charged sales taxes & other handling fees by the courier. It is the Customer’s responsibility to pay these import duties. Shipping times can also be increased if shipping outside the continental US.